For the quickest diagnosis
- Describe what you were trying to do.
- Include the approximate date and time.
- Copy the request ID from an error page if one is shown.
- Say which browser and device you were using.
Human support during the limited trial
Tell us what happened and where you got to.
Support starts by email so the person answering can see the whole story. We do not ask for passwords, API keys or unnecessary confidential calculation content.
Keep sensitive information out
- Never send your password or authentication code.
- Do not email entire customer calculation packs unless requested through an agreed safe route.
- Use project and sheet titles only when they are not confidential.
Account and privacy requests
Use the same address for access, correction, export, closure or privacy requests. We will verify account authority before acting.
Start an account or privacy request